Special Needs

We have everything you need, in case of need

Whatever your condition is, you can rest assured our expert crew will assist you in any way we can, with care and concern. If you have specific questions about your health or medical treatment and joining us for one of our cruises, please contact our Passenger Service Department at (+30) 210-946.6001. We will be happy to hear from you.

We have a well-equipped medical center and a doctor on standby for first aid whenever we are at sea. Anytime during your cruise, our ship’s doctor schedules appointments, unless there is an emergency. Should you require onboard medical care or any medication, your personal account will be charged accordingly. Please do check with your health insurance provider, if any of the costs can be reimburse to you. We will provide you with a receipt that can be submitted accordingly.

If you are suffering from any health issues and intend to travel with us, please inform us by email, paxserv@celestyalcruises.gr. In some cases we may require you to produce a written statement from your doctor certifying that you are able to travel. If you need us to make any special arrangements in your cabin, please send the relevant enquiry to the above mentioned email address well in advance.

If you are following a particular course of drug treatment, remember to bring along a sufficient supply of your prescribed medication, as there is a strong possibility it may not be available from our medical center. If your medication requires refrigeration, please let us know in advance. Also, if you wear glasses or contact lenses, please make sure you have a back-up pair of glasses or a sufficient supply of contacts with you.

If you are following a specific diet, or you suffer from food allergies or are intolerant to certain foods or ingredients, please inform us in advance so we can advise the maître d’ hotel or the restaurant manager who will meet with you upon embarkation to discuss your exact diet requirements.

For their own health and safety, ladies may travel up to their 24th week of pregnancy, provided that they are holders of a written certification for travelling ability issued by their gynaecologist. We recommend that pregnant women who have not yet completed the 12th week of their pregnancy by the date of the cruise to consult their gynaecologist.

For their own health and safety, infants under three months old are not permitted on board. If your baby is older than three months, please feel free to bring him or her along. If you require a baby cot, please advise our Customer Service Department at least one month prior to your cruise. We must advise you that we do not carry baby food on board, nor do we provide a babysitting service. For more questions about travelling with your baby, please call our Passenger Service Department at +30 216 40 09 820 or by email at paxserv@celestyalcruises.gr.

Note: In case of a medical condition, please contact us well in advance since not all cases can be supported.

If you are physically challenged or your mobility is impaired, at the time of booking we kindly request that you provide us with full and detailed information in connection to your disability. If we believe there might be a safety issue for you or for your traveling companion, Celestyal Cruises reserves the right to advise that the passenger with health or mobility problems must have the assistance of a person who will be responsible for and take charge of all of this passenger’s needs and requirements. If you or your travelling companion requires personal, individual care or supervision, this must be organized by you or your traveling companion at your cost. No Celestyal Cruises ship or staff or crew member can provide specific care or supervision to anyone, nor can we provide any form of medical care for a physical or psychiatric condition.

If you or the person with whom you are sharing your cabin requires a special seat or a special seating arrangement during meals, etc., please notify us in advance. If you or the person with whom you are sharing your cabin must use any special medical equipment during your cruise, you must notify us before you book your cruise, so we can be certain we are in a position to ensure the safe transportation and storage of this equipment (with the condition that it fits in your cabin). This also applies to those traveling with a specially-trained guide or aid dog. Please keep in mind that the dog must have all necessary vaccines, and that you must travel with the appropriate documents.

We have a limited number of cabins suitable for people with disabilities or whose mobility is impaired, and not all areas of our ships are accessible to these passengers or equipped for them. Given these restrictions, bookings for such passengers are dependent upon the availability of suitable on board lodging. If Celestyal Cruises deems it necessary, the assistance of a fully able person capable of catering to the passenger for the duration of the selected cruise may be requested to escort the passenger with mobility restrictions. All costs are to be supported by the passenger. Passengers in wheelchairs must bring their own wheelchairs, of normal size, if they book a cruise with us. Celestyal Cruises only carries wheelchairs for emergencies on its vessels.

Celestyal Cruises is not required or obliged to organize alternative activities on board or on shore for passengers with disabilities or whose mobility is impaired, nor do we bear responsibility for the partial or complete inability of these passengers to participate in advertised activities or on shore excursions during the cruise.

We will do our best, always, to accommodate, satisfy and support the demands, needs and wishes of our passengers, be they medical, dietary or otherwise. Celestyal Cruises reserves the right, however, to refuse to book or board a person with a disability or whose mobility is impaired if we believe, in the case of this person, that we cannot ensure safe transportation and a safe stay on board.

Note:It is to be noted that passengers travelling with a wheelchair may not be able to disembark in any of the ports where tender boat service in use, for safety reasons. Our itineraries include at least one or two tendering ports therefore we suggest that you contact passenger services office at paxserv@celestyalcruises.gr for any clarification needed.

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