Celestyal Cruises Announces Crystal Suite Refurbishment Program; Launch of Premium Suite Concierge Experience and More Greek Touches

ATHENS, GREECE (February 2019) 


Celestyal Cruises  announces an extensive suite refurbishment program for the Celestyal Crystal’s 43 junior balcony suites and 16 suites. The renovation program includes a top-to bottom overhaul of the vessel’s suite soft furnishings, fixtures and carpeting.  The renovations will be completed this winter in advance of the 2019 spring/summer and new fall/winter sailings.  This is in follow-up to the suite refurbishment that was completed two years ago on the Celestyal Crystal’s fleet mate , the Celestyal Olympia. Simultaneously, Celestyal Cruises announces the introduction of a new Suite Concierge onboard service on the Celestyal Crystal and the Celestyal Olympia, offered at no additional cost to guests booking select* Suite category accommodations.


“We are constantly upgrading our vessels to remain competitive and to provide our guests with the most modern and comfortable facilities,” said Celestyal Cruises CEO Chris Theophilides,  “We are thrilled to be transforming the Celestyal Crystal’s Suite product with a new, contemporary look and feel to welcome even more premium guests this year.”


Suite Concierge Service Creates an Intimate Cruise Experience for Discerning Guests


Upon arrival at the port, suite guests are greeted at a dedicated check-in counter, are identified for priority embarkation and their luggage is sent directly to the Suite via express service.  A Celestyal Cruises Suite Concierge will be on-hand to explain services, amenities, meal times and locations, as well as to answer any questions.  A complimentary bottle of sparkling wine is also provided on arrival.  The new service also includes assistance with unpacking luggage, if requested by the guest, as well as a special pillow menu.


On board, Suite guests receive complimentary room service for breakfast, lunch, and dinner from the dining room menu. Food and beverage service, including: organizing in-suite cocktails, morning tea and coffee service, as well as daily delivery of fruit, canapés before dinner, and petit fours after dinner are also part of the new service. The Celestyal Cruises Suite Concierge is also available to serve meals in the privacy of the suite or on the guest’s balcony with fresh ice service upon request.  In addition, complimentary shoe shine service and pressing service are offered. Each on-call Suite Concierge will also handle special dietary requests and make arrangements and reservations for additional activities and services such as private shore excursions, spa and beauty salon appointments. Suite Concierge Service includes assistance with packing in advance of departure and with organizing post cruise transportation and activities. Priority disembarkation is also a benefit.  The Suite Concierge service is also available on the Celestyal Crystal’s fleet mate, the Celestyal Olympia.


Two New Itineraries Debut on the Celestyal Crystal: Celestyal Cruises leads the return to Istanbul; Adds Israel and Egypt


This coming fall, Celestyal Cruises will debut two new seven-night itineraries from Piraeus, Athens onboard the Celestyal Crystal.  “The Eclectic Aegean” marks Celestyal Cruises’ return to Istanbul and also adds Canakkale, Turkey and Volos, Greece to calls in Crete, Santorini and Mykonos.  The 2019 Sailings include Oct. 21 and 28 and Nov. 04, 11, 18 and 25.  The Celestyal Crystal will also set sail to Ashdod, Israel and Alexandria/Port Said, Egypt on the “Three Continents” itinerary along with Limassol, Cyprus, Rhodes, Greece and Kusadasi, Turkey.  The 2019 departures with a special Christmas and New Year’s sailing include Dec. 02, 09, 16, 23 and 30.


“We are experiencing high suite demand globally, starting with our suites as guests very much appreciate and value the extra touches we offer, and now through our new Suite Concierge Service we are able to offer a more competitive premium product with increased high-touch service and additional amenities that will make our suite guests feel extra special.  This will be combined with our placing additional emphasis on our Greek roots through our cuisine offerings and onboard experiences, which provide our guests with authentic and expanded destination experiences that no other line sailing in the Aegean and Mediterranean can offer,” said Leslie Peden, chief commercial officer.


*Suite Concierge Service benefits are applicable to: Celestyal Crystal: Grand Suite (SG), Balcony Suites (SB), Suite (S) – Celestyal Olympia: Grand Suite (SG), Balcony Suite (SB).