Introduction “Peace of Mind” for New & Current Bookings + Low Deposit Policy

March 25, 2020

 

At Celestyal Cruises, we are optimistic about the future and hope you feel that way too. We have launched our revised Peace of Mind policy so that guests can take comfort in knowing that any new and current individual bookings for sailings embarking from May 1, 2020 through and including June 30, 2020 can be changed without incurring cancellation fees up to 7 days before sailing date. For any cancelled booking within the stated time frames, you will receive a 100% Future Cruise Credit that can then be applied towards a future 2020 or 2021 cruise.

 

We hope the combination of our BIG Cruise Sale fares, now extended till April 30, 2020, our low deposits for new bookings made till April 30, 2020 of USD/GBP/EUR/AUD/NZD 50.00 per stateroom, and our Peace of Mind policy will help those who continue to travel but are concerned their plans may change.

 

In recognition and appreciation of those guests that keep their cruise holiday as currently planned and not change, we want to show our gratitude by way of the following: On departures through to June 30, 2020, we will thank those guests with an Onboard Spending Credit of €30/€50/€100 per stateroom for 3-night/4-night/7-night respectively. This onboard credit can be applied to a wide number of great experiences, such as additional shore excursions, spa treatments, enjoying the platinum drinks menu and enhancing your dining with our ala carte menu selection or specialty restaurant. Make this onboard spending credit go even further with a 15% discount on onboard purchases (excluding Casino & Retail). This will be automatically applied to your shipboard account, as a thank you.

 

How Peace of Mind works:

For new and current individual bookings for sailings embarking from May 1, 2020 through and including June 30, 2020

  • Guests will be able to cancel up to 7 days prior to sailing and receive a 100% Future Cruise Credit for any monies paid to Celestyal Cruises.
  • Notification must be received by us no later than 7 days prior to sailing date.
  • Guests will have until the end of December 2021 to use their Future Cruise Credit against any of our itineraries.
  • Future Cruise Credit is redeemable towards the total booking value of the new cruise.
  • One Future Cruise Credit per booking and valid only for the persons noted on the Future Cruise Credit.
  • The Future Cruise Credit may only be used toward the total booking value of one booking and in the same currency in which the initial cruise was originally paid.
  • The booking guest is responsible for payment of the difference between the amount of the Future Cruise Credit and the amount of the new booking.
  • If credit is applied to a booking of a lesser value, the difference will be applied as a non-refundable Onboard Credit with a maximum of 200EUR per stateroom OR to be issued as a new supplemental Future Cruise Credit.
  • As are all requests for reservations, the offered space is subject to availability.
  • The value of the Future Cruise Credit is non-transferrable and not redeemable for cash.
  • Future Cruise Credit is combinable with any other promotional offer.

 

 

THE BIG CRUISE SALE

Find out the latest offers in our BIG Cruise Sale ending on April 30, 2020.

View

PEACE OF MIND POLICY

Find out more about our flexible Peace of Mind Policy for all sailings embarking through to June 30, 2020.

View

ADDITIONAL MEDICAL MEASURES

Until further notice, Celestyal Cruises will be adopting additional precautionary measures.

View