Precautionary Measures

March 10, 2020

 

Until further notice, Celestyal Cruises will be adopting the additional precautionary measures as follows:

 

Mandatory pre-embarkation screening

Screening protocols allow for informed decisions on a case by-case basis whether a guest or crewmember will be denied boarding.

 
  • Guests of all nationalities are required to complete a mandatory pre-embarkation health questionnaire to ensure no one boards their ship who has travelled from, to or transited via airports in South Korea, Iran, China, including Hong Kong and Macau, and any municipality in Italy subject to quarantine measures by the Italian Government, as designated by the Ministry of Foreign Affairs http://www.esteri.it/Mae/en/ 14 days prior to embarkation.
  • Mandatory non-touch thermal scans using cameras will be conducted for all passengers and crew prior to embarkation for every sailing. Persons with signs or symptoms of illness such as fever or feverishness, chills, cough or difficulty breathing will be denied boarding. Additionally, any person who within 14 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
  • It’s incumbent upon all guests to ensure they have adequate travel insurance to cover such eventuality. Celestyal Cruises cannot be held responsible for any repatriation/air ticket amendment fees, hotel, etc. in the event any guest is deemed unwell to cruise. This cost will be for the guest’s personal account; however, Celestyal Cruises will provide a full refund or Future Cruise Credit for the relevant cruise fare portion only, providing the guest/s have not travelled from, to or through mainland China, Hong Kong, Macau, Iran, South Korea, and any municipality in Italy subject to quarantine as currently stated, in the past 14 days prior to embarkation.
  • In addition, Celestyal is elevating the frequency of antiviral sanitation of all our ships.

Additional Medical Measures

  • Rapid testing kits will be available for use by our qualified on-board medical team. Following the rapid test, if it’s decided not to allow embarkation in an abundance of caution for the remaining guests and crew, Celestyal will provide a full refund or Future Cruise Credit of the cruise fare paid. However, despite our stated policy, if a guest/s arrives at the ship even though they travelled from, to or through mainland China, Hong Kong, Macau, Iran, South Korea, and any municipality in Italy subject to quarantine as currently stated in the past 14 days prior to embarkation, it will be their responsibility (and risk) to travel to the ship regardless, no refund or rebook option will apply and Celestyal’s relevant cancelation policy will prevail.
  • We have rigorous medical protocols in place to help passengers and crew members who feel unwell while sailing. Our protocols include professional medical treatment; quarantine of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.  

 

THE BIG CRUISE SALE

Find out the latest offers in our BIG Cruise Sale ending on April 30, 2020.

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PEACE OF MIND POLICY

Find out more about our flexible Peace of Mind Policy for all sailings embarking through to June 30, 2020. 

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ADDITIONAL MEDICAL MEASURES

Until further notice, Celestyal Cruises will be adopting additional precautionary measures.

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